MNCrown Security Services Limited (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

  • Contact Information: Name, email address, phone number, and company name when you fill out forms on our website (e.g., Request a Quote, Contact Us).
  • Enquiry Details: Information regarding your security requirements, site locations, and any other details you provide in your messages to us.
  • Technical Data: IP addresses, browser types, and usage data via cookies (see our Cookie Policy) and future analytics tools (e.g., Google Analytics).

2. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide tailored security quotes.
  • To perform our contractual obligations if you engage our services.
  • To comply with legal and regulatory requirements, including SIA regulations.
  • To improve our website functionality and user experience.

3. Data Storage and Retention

We prioritize the security of your data. Enquiries submitted via our website forms are sent securely to our operational email and are stored on secure servers.

Retention Period: Personal data related to general enquiries and quote requests will be held for a maximum of 6 months. If you become a client, your data will be held for the duration of the contract and for up to 6 years thereafter to comply with UK accounting and legal requirements.

4. Third-Party Processors

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with trusted third-party processors who assist us in operating our website and conducting our business, provided they agree to keep this information confidential and comply with GDPR. These include:

  • Email service providers (SMTP email protocol) for processing enquiries.
  • Website hosting providers (Namecheap).
  • Analytics providers (google analytics).

5. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access: You can request copies of your personal data.
  • The right to rectification: You can request that we correct any inaccurate or incomplete information.
  • The right to erasure (Right to be forgotten): You can request that we erase your personal data under certain conditions.
  • The right to restrict processing: You can request that we restrict the processing of your data.
  • The right to data portability: You can request that we transfer your data to another organization or directly to you.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact our Data Protection Officer at:

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.